Are you still using phone calls and emails to manage your front of house? This is causing you to lose both time and customers. Nowadays, people want to be informed quickly and communicate easily. That’s why integrated texting is important and if your point-of-sale system doesn’t have it, you’re missing out.
Texting is already included in the POS systems from Card Systems. No apps from outside sources. No problems with syncing. Fast and easy communication that comes from the same system you use for orders, reservations, and payments.
According to Textellent, ninety-eight percent of text messages are opened and ninety-five percent of those are read within three minutes. When customers receive a confirmation or update on their phone, they check it and respond accordingly. As a result, there are fewer empty tables, better timing and more people coming back.
When diners are reminded in advance, reservation no-shows decrease by over 27%, according to resOS. With texting included, your team can confirm reservations, keep guests informed, and replace canceled guests faster.
When you offer takeout and delivery, texting helps keep your customers in the loop. They are informed about the preparation of their order, when it’s ready to be picked up, and when it is on its way. Being so transparent helps customers trust the company and stay loyal.
You can also use texting to promote your business. Offer special lunch deals or limited-time offers to attract customers when the restaurant is not busy. Offers are delivered straight to their phone and are easy to find.
After everyone has finished eating, send a quick message to ask for their thoughts or a review. A short text is more likely to get a response than a survey link hidden in an email. You can respond more quickly and your customers feel acknowledged.
It’s simple to begin since it’s built into the system. Your staff won’t have to use several apps or manage different tools with Card Systems’ POS. You can handle texts, orders, payments, and reporting all from the same place.
Ready to see how integrated texting can work for your restaurant? Schedule a free demo now and discover how Card Systems makes communication easier, faster, and more profitable.
