We’ve heard from merchants of a potential fraud situation.

A transaction has been processed, and then a refund has been requested, but to a different credit card than the original transaction.  Our recommendation is to make a company policy to always refund back to the original card to prevent a chargeback on the original card at a later date.  Refer to the Section regarding Refunds in your Merchant Program Guide for further information on processing refunds properly.  Remember, your customers have up to six months to file a chargeback complaint.

Call or email us today with any questions you may have!

866-207-3298 or 239-549-5055

customerservice@cardsystems.com

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