We’ve heard from merchants of a potential fraud situation.
A transaction has been processed, and then a refund has been requested, but to a different credit card than the original transaction. Our recommendation is to make a company policy to always refund back to the original card to prevent a chargeback on the original card at a later date. Refer to the Section regarding Refunds in your Merchant Program Guide for further information on processing refunds properly. Remember, your customers have up to six months to file a chargeback complaint.
Call or email us today with any questions you may have!
866-207-3298 or 239-549-5055