Q. Why should I accept credit cards?
A. By accepting credit cards; yours sales & average ticket will increase. People spend more when they can charge and buy more often.
Q. How soon will I receive my money after the credit card transaction is processed?
A. Retail swiped transactions are funded within 1-2 days in most cases. If you qualify, you may receive next day or 24 hour funding.
Q. What does it cost to get started?
A. We can set up your processing account and provide equipment for as little as $25 per month.
Q. How soon can my account be set up?
A. We can set up your account and deliver your equipment in as little as 1-3 days.
Q. Who do I call if I have a problem with my terminal, or a question about my processing account?
A. Call us here anytime, we are always here for you and will remain your banking partner. We will also provide you with phone numbers for technical assistance and customer service that are available 24 hours a day, 7 days a week.
Q. What does PCI DSS stand for?
A. PCI DSS stands for Payment Card Industry Data Security Standard. It was developed by the major credit card companies as a guideline to help organizations that process, store or transmit card payments. The program helps prevent fraud, hacking, identity theft and various other security vulnerabilities and threats.
Q. Can I process credit cards from my computer, laptop, tablet or smartphone?
A. Absolutely! A computer or laptop that has an Internet connection is capable of authorizing, processing, and managing credit card transactions. Also, most mobile devices can be used as a terminal.
Q. I take my merchandise to trade shows. Do you have a mobile terminal?
A. Absolutely! Our wireless terminals allow mobile merchants the flexibility to accept debit transactions as well as all major credit cards.
Q. What is a Chargeback?
A. A transaction that is challenged by a cardholder or card issuing bank and is sent back through interchange to the merchant bank for resolution.
Q. What is a Retrieval Request?
A. A retrieval request occurs when the card issuer asks the merchant for a copy of the actual ticket of a transaction. This is the initial step the issuer takes in the event that either the issuer or the cardholder disputes a transaction. A cardholder’s bank requests information about a charge that is being disputed.
Q. What is EMV(aka: Pin & Chip)?
A. “Europay MasterCard Visa” – microchip-based technology designed to reduce fraud at the point-of-sale.
Q. What is NFC?
A. Near Field Communication. Technology used for “Contactless” readers and chip cards, like Apple Pay and Google Wallet.
